FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What do I do if I recieve a package from UPS and it was damage.
A: If package had been damage. You can log onto UPS.com and track the package. Once you track, you will see file a claim with UPS. Once the claim is filed. USP will contact Eagle Direct and notify us that a claim has been issued.

Q: How do I return items?
A: Email a request for an Return Materail Authorize (RMA) at RMA@eagledirectusa.com. Once you recieve and RMA you can ship back with the RMA printed on package.

Q:What happenes if I recieve the wrong item?
A: However, this is rare, but things could happen. Email us at customerservice@eagledirectusa.com. We then will email you a return lable and ship the right one back out.

Q: What if I purchase is an error?
A: Notify us within three business days. We will stop process and issue a refund.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

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