Store Policies

Payment Policy to reduce credit card fraud.

·        We only accept payment from United States, Canada, United Kingdom, and Puerto Rico.

·        Your Card Security Code (number on back of card) has to match the credit card. If this does not match you will receive a decline.

·        The shipping address must match the billing address on the card. If this does not match you will receive a decline.

·        We do not ship to any freight forwarding companies or any address that paypal has flagged as fraud history.

Returns

Eagle Direct USA offers a 14-day Money Back Guarantee. Hassle Free. Just email our Return Department at RMA@EagleDirectUSA.com Please specify your order number, the product being returned, and the reason for the return or write to:

Eagle Direct USA
347 Rivers Ridge Circle
Newport News, VA 23608

Items not accept returns of the following items:

• Computer laptops and desktops more than 14 days after delivery
• Any product missing the serial number or UPC
• Downloadable software products
• Gift cards and gift certificates
• Pay As You Go (or prepaid) phone cards
• Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)

Full/Partial Refunds will be issued for the following items:

• All items that are returned on or before posted marked 14 days after delivery unopened are a full refund. 
• Any item unopened after 14 days of delivery will be issued a store credit
• Since we cannot sale opened items at full price, there is a 15% restocking fee will apply.
• Any laptop or desktop computer has a 15% restocking fee will apply
• Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted)
• Any item not returned in the condition it was received
• Any item that has obvious signs of use

Exchanges

If you received a faulty item and need to exchange it for the same item, contact our customer services visit our Returns Center to request a replacement department at RMA@EagleDirectUSA.com. If you would like to exchange an item for a different one, please return the original item at let us know your intentions. (You will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.

Using our Return Mailing Label

Either the customer service department or Returns (RMA) will email you a return label if needed. Returns Center is valid only for returns shipped within the U.S. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs. If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item would be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.

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